Shipping and Returns

Shipping Rates

Rates are based on the total cost of the product ordered.

Total cost of product order is $53.00 or under - Shipping is $6.45

Total cost of product order is $53.01 to $299.00 - Shipping is $12.40

Total cost of product order is $299.00 or above - Call for quote on shipping cost or we will contact you via email once your order is placed.

 

Shipping
The TheTotalCatStore.com online store enables you to purchase products which will ship from our warehouse in Pennsylvania. We only ship within the Continential U.S. including Alaska and Hawaii. We cannot and do not ship to Australia, Asia, the E.U., Great Britain, Canada, New Zealand, or anywhere else for that matter.

 

Shipping/Order Issues

Any order placed with an incorrect address, undeliverable address or delivered to the wrong person due to the address provided in the order, the customer is responsible for the entire cost of the order and any additional cost and fees to re-deliver the order or correct the issue for the product to arrive at the correct address.

If an item arrives to the consumer damaged and/or defective, we require photos to be sent showing all the damage within 2 business days of delivery of the item. You must maintain all original packaging, package padding (ie bubble wrap, air packaging) and materials used in the event of a carrier inspection for damaged items. Do not throw any packaging away as it must remain with the item. If the packaging and pictures are not available, it may not be possible to assist with the problem.

Any shipment that has been lost, miss placed, delivered to the wrong address, or for what ever reason, not made it to its correct destination by the usps post office, must be reported to us within 2 wks from the time the order has been shipped from our facility. All lost shipments will be handled through the USPS post office. The Total Cat Store is not responsible for any refunds or reshipments due to this type of issue.

Any other shipment or order issues, regardless of what it is, we require photos to be sent showing the issue, a written statement including all details emailed within 2 business days of delivery of the item. You must maintain all products included in order kept within original packaging, original packaging, package padding (ie bubble wrap, air packaging) and materials used in the event of a carrier inspection for damaged items or boxes or for other reasons of proof. Do not throw any packaging or products away as it must remain together. If the packaging and pictures are not available, it may not be possible to assist with the problem.

 

We strive to ship all orders the next day via United States Postal Service Priority Mail (USPS). *

*Note: All orders are shipped out the next day (except Sundays) from our facility as long as the item is in stock and the all funds have been received for the entire order. In most cases, funds are received immediately if payment is via credit card or paypal.


Our raw meat pre-mix supplement products are made in the U.S.A. for residents of the U.S.A.

 

Returns and Refunds

Any pet food, supplements, vitamins, remedies, and all items that are ingested, consumed or eaten sold from our online store is a FINAL SALE, once it leaves our facility, due to quality control. Please notify us immediately (withn 48 hrs) upon receipt if your order arrives damaged or incorrect. Issues regarding damage due to shipping will be handled by the carrier. Contact us at info@thetotalcat.com if you experience any such problems. We can not accept food returns or exchanges for any reason, so please be sure you want the item without question. This will include any shipments that are refused by the consumer and sent back to us. The consumer will be held liable for payment of the entire purchase on all shipments that are refused and returned, for we can not except the product back for a refund or exchange due to quality control. Any other issues with a shipment or order must be addressed within 48 hrs of your shipment being delivered.

 

Returning non food items can only be accepted if an RMA number is provided and if they are in new, unused condition and unopened. Any damaged or defected items will be covered by the manufacturer. If a situation should arise, contact us at info@thetotalcat.com for farther instructions and for the reason for returning.

 

All cat trees, furniture and accessories returns or issues will be made through the manufacturer by the consumer.

 

Thank You for considering The Total Cat Store in making your pet purchases.

OUr Promise to You...

To do the PRODUCT RESEARCH
for you! To only offer quality product in our store.

Read More>

 

Not sure about feeding raw or concerned about

Salmonella and Parasites

with feeding a raw meat,
watch this video for answers.

 

Success Stories...

read stories from other Feline Owners on how a Raw Diet improved their Feline Companions health and life.

 

Share your Story...

of how a raw diet improved your felines life.

- As owner of The Total Cat Store I only recommend products of quality, that I have researched personally and use myself, if applicable. I've been a Go Pet Plan client for over 4 yrs and choose GPP, after reviewing many, for their policy on cost, pre-existing conditions, coverage and re-imbursement. READ MORE.

RawFedKitty